Wednesday, March 10, 2010

ERM-BC-COOP: KISS is too complicated

I recently posted a job as a favor to a recruiter. The text reads:

"Perm" BC Job in Tampa FL


The Business Continuity Program Manager develops, maintains, and tests Crisis Management (CM), Disaster Recovery (DR), and Business Continuity Plans (BCP), including the technology associated with the restoration of the business and technology areas for the company. This individual will lead, facilitate and work closely with the business units to manage continuity efforts, and establish testing schedules, and manage the testing efforts to ensure full disaster preparedness. In addition, the Business Continuity Program Manager will plan for disaster recovery for all aspects of the business, and will be responsible for establishing and maintaining interactive communications and CM/DR/BCP training programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree from four-year college or university in Information Systems, Computer Science, Business Administration, or related field preferred; along with a minimum of five (5) years Business Continuity experience and/or training. A combination of education and experience may substitute.


Certification in Business Continuity Planning (CBCP) required, or must be obtained within first six (6) months.

Lynn Madden, Sr. Resource Consultant
Rita Technology Services
Human Capital Management since 1972
Phone: (813) 289-3000 x213
Fax: (813) 289-8173


Now I'm pretty simple, but I fail to understand why people, seeing the recruiter's name and the admonishment to "contact recruiter directly" can't do that simple task.

What has this to do with ERM?

Is points out the woeful state of the people who claim to be practitioners; has everyone forgotten how to read?

If we, "practitioners," can't follow simple directions, how can we expect responders to follow directions.

The instructions on the advertisement were simple and direct.

Now imagine if a responder has to perform a complicated task, especially one that is similar to, but not exactly the same as, one performed on a routine, "business-as-usual" basis.

I have been in the documentation business for more than a few years, so I'm not going to take the blame for the several people (mostly from the UK) who sent me their resumes - which, I must add, I ignored and confined to the digital dust bin.

Since I'm sure it's not a documentation problem, I need to find a corrective action.

For this particular incident, there is no corrective action.

But for a recovery process, there is corrective action.

In a word: EXERCISES.

Exercises uncover over-confidence in responders - "I'm an expert; I know what I'm doing so I don't need no stinkin' instructions."

Exercises uncover the folks who can't adjust to situations.

Exercises, we hope, make it clear to the responders that "Yes, you DO need to read (and heed) those "stinkin instructions" if the process is to be restored in an expeditious, efficient, and cost-effective manner.

The other day I asked "Why can't the English learn to speak . . . the language?" (; maybe I should have asked "Why can't the English (speakers) learn to READ"?

In truth I'm not too surprised. As a reporter on the courts beat I am used to seeing illiterate letters from collegians asking the judge to forgive their offense (usually very excessive speed) and spare them the trip to the courthouse.

John Glenn, MBCI
Enterprise Risk Management practitioner
Hollywood/Fort Lauderdale Florida

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